- About This Document
This document sets out official service information for Grosvenor Casino Didsbury, including verified contact details, physical address, opening hours, age and entry requirements, and guidance on how to reach the venue or submit enquiries. It is intended as a reference for visitors, prospective guests, and members of the public seeking factual information about accessing or contacting the venue.
- Venue Identification
Grosvenor Casino Didsbury, also referred to as Grosvenor G Casino Didsbury, is a licensed land-based casino located within the Parrs Wood Entertainment Centre in East Didsbury, Manchester, United Kingdom. The venue operates as part of the Grosvenor Casinos network, which is owned and operated by The Rank Group plc.
Full registered address:
Grosvenor Casino Didsbury
Parrs Wood Entertainment Centre
Wilmslow Road
East Didsbury
Manchester
M20 5PG
United Kingdom
- Contact Information
3.1 Telephone
The primary contact telephone number for Grosvenor Casino Didsbury is:
0161 669 7165
International format: +44 161 669 7165
This number is listed on the official Grosvenor Casinos website and confirmed across multiple independent directories, including Parrs Wood Entertainment Centre, OpenTable, and the Hendon Mob Poker Database.
3.2 Email Addresses
Venue and booking enquiries:
[email protected]
General support enquiries (brand-level):
[email protected]
The venue-specific email address should be used for all enquiries relating to reservations, events, or on-site services at the Didsbury location.
3.3 Official Website
The official local casino page for Grosvenor Casino Didsbury is:
https://www.grosvenorcasinos.com/local-casinos/didsbury
The main Grosvenor Casinos brand website is:
https://www.grosvenorcasinos.com
- Opening Hours
The following opening hours are published on the official Grosvenor Casinos website for the Didsbury venue. Operational schedules may be subject to change, and visitors are advised to verify current hours directly with the venue before travel.
Venue opening hours:
- Sunday: 12:00 PM - 5:00 AM (Monday)
- Monday: 12:00 PM - 5:00 AM (Tuesday)
- Tuesday: 12:00 PM - 5:00 AM (Wednesday)
- Wednesday: 12:00 PM - 5:00 AM (Thursday)
- Thursday: 12:00 PM - 5:00 AM (Friday)
- Friday: 12:00 PM - 6:00 AM (Saturday)
- Saturday: 12:00 PM - 6:00 AM (Sunday)
Table games hours:
- Sunday to Thursday: 2:00 PM - 5:00 AM
- Friday to Saturday: 2:00 PM - 6:00 AM
Third-party directories may display differing hours reflecting historical schedules. The official Grosvenor Casinos website should be treated as the authoritative source for current operating times.
- Entry Requirements and Age Restriction
5.1 Minimum Age
Entry to Grosvenor Casino Didsbury is restricted to individuals aged 18 years or older. This is consistent with United Kingdom gambling legislation, which prohibits persons under the age of 18 from entering or participating in casino gaming. Age verification may be requested at the point of entry. Visitors who are unable to provide valid proof of age may be refused entry.
5.2 Right to Refuse Entry
The venue reserves the right to refuse entry or remove any individual who does not comply with entry requirements, venue policies, or applicable legal obligations.
- Physical Access and Transport
6.1 Location Within Parrs Wood Entertainment Centre
Grosvenor Casino Didsbury is located within the Parrs Wood Entertainment Centre, a mixed-use leisure complex on Wilmslow Road in East Didsbury. The venue is accessible from the A34 road corridor.
6.2 Parking
Free customer car parking is available within the Parrs Wood Entertainment Centre complex. Parking is provided at no charge to visitors attending the casino.
6.3 Public Transport
East Didsbury railway station is located approximately five minutes on foot from the venue and provides rail connections to Manchester city centre and surrounding areas. Bus services operating along Wilmslow Road also serve the area.
6.4 Taxi Access
A taxi telephone is available in the entrance area of the venue for guests requiring onward transport.
- Regulatory and Compliance Information
7.1 Licensing
Grosvenor Casino Didsbury operates as a licensed land-based casino under the regulatory framework of the United Kingdom Gambling Commission. The Grosvenor Casinos brand holds Gambling Commission land-based licences. Online operations associated with the wider Rank Group are additionally licensed by the Gibraltar Gambling Commission under licence references RGL 133 and RGL 134, and by the UK Gambling Commission under online account number 57924.
7.2 Responsible Gambling
Grosvenor Casino Didsbury follows responsible gambling practices in accordance with UK regulatory requirements. Visitors who require support in relation to gambling-related concerns are directed to the following resources:
- GambleAware: https://www.gambleaware.org
- National Gambling Helpline: 0808 8020 133
These services are free, confidential, and available to anyone affected by gambling-related harm.
- Complaints and Customer Feedback
Visitors wishing to raise a complaint or provide feedback regarding their experience at Grosvenor Casino Didsbury may use the following channels:
- By email to the venue directly: [email protected]
- By email to general support: [email protected]
- By telephone: 0161 669 7165
For complaints that have not been resolved at venue level, customers may escalate their concern through The Rank Group’s central customer service function. Correspondence relating to reviews and service concerns may also be directed to The Rank Group via the contact details provided on the official Grosvenor Casinos website.
- Event and Venue Hire Enquiries
Grosvenor Casino Didsbury is available for private events and venue hire. Enquiries regarding event bookings, group visits, or private hire should be directed to the venue by telephone on 0161 669 7165 or by email to [email protected]. Restaurant reservations may also be made via OpenTable through the official Grosvenor Casinos website or the OpenTable platform.